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Privacy Policy

Smith & Butler Estates is committed to protecting & respecting your privacy. We are licensed with the PSRA (Property Services Regulatory Authority) license number 004200 If you have any queries or comments about this policy, please get in touch by writing to ′Privacy Manager′ at [email protected]

We retain the following information

Personal Data

This is data that identifies you or can be used to identify or contact you & may include your name, address, e-mail address, telephone number, or your personal circumstances as a purchaser or vendor. Such information is only collected from you if you voluntarily submit it to us. We will collect information that you provide about yourself by filling in forms on our site or by corresponding with us by telephone, e-mail, in person or otherwise.

Non-Personal Data

Like most websites, we gather statistical & other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types & other anonymous statistical data involving the use of our website.We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from & to help us better design & organise our website.

Property information

If you are selling a property, you may also upload photos & floor plans of your property. These will normally identity your address.

Due diligence information

We are required to carry out checks on all Vendors & you will need to provide Smith & Butler Estates with documents to verify your identity. Copies of the identity documents & any other information that you provide to us will be stored securely by Smith & Butler Estates for compliance purposes.

Personal Data

We will process any Personal Data you provide to us for the following purposes:

  • To contact you if required to respond to any communications you might send to us
  • To process any instructions from you, for example valuation or viewing bookings, the submission of offers & feedback of properties you own or are interested in viewing or purchasing
  • Independent contractors, commissioned by Smith & Butler Estates to produce an BER or take professional photographs of your property for use on our site, in the event that you request such services via our site.
  • In the event that you request a quote for conveyancing services on our site &/or via our a Smith & Butler Estates contact.
  • To provide you with information about any other products or services we offer that are similar to those that you have already purchased or enquired about
  • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you
  • To be used in statistical reporting regarding our web activities

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